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ExamSoft is one of those unfortunate examples. They were recently fined US$1.5m and incurred another US$600K in legal expenses (US$2.1m in total) for a software glitch which impacted 16,000 bar takers while they were trying to upload their exam responses. The software glitch eventually lead to some bar takers not being able to submit their exam results on time.
At Bugwolf, we assemble teams of experienced digital professionals who compete to test applications who perform tasks like users, or in the above case, bar takers. These teams could have been selected based on their different geographic location in the States where the bar takers were based, extensively testing the submission process.
A real world approach reduces the likelihood of software glitches occurring in high stress and peak situations like these. It also ensures a significantly better experience.